Refund policies

Goodspring sells two different kinds of service, so there are two policies.

Services
(Measurement Reconciliation, Revenue-Leak Diagnostic)

Each engagement is fixed-price and fixed-scope. Payment is due at purchase and starts the clock described in the engagement terms (linked from the product page and at good-spring.com/reconciliation-terms).

Before work starts, before you send the exports the engagement asks for: full refund on request, no questions asked. Email hello@good-spring.com with your order number.

After work starts: the fee is earned as the work is done and is not refundable. If Goodspring cannot deliver what the engagement terms describe (for example, the exports you send cannot be reconciled) you are told promptly and refunded in full.

Guarantee: the reconciliation and the diagnostic each carry the guarantee stated in their own engagement terms. Those terms govern; this page does not add to or reduce them.

Goods
(prints, apparel)

Damaged or wrong item: email hello@good-spring.com within 14 days of delivery with a photo. A replacement ships at no cost, or you are refunded in full, your choice.

Changed your mind: unused items in original condition can be returned within 30 days of delivery. Return shipping is yours; the refund is the item price, issued to the original payment method within 10 business days of the return arriving.

Made-to-order items (custom text or colour choices, when offered) can only be returned if damaged or wrong.

Refunds go back to the original payment method. Goodspring never issues store credit unless you ask for it.

Goodspring LLC · hello@good-spring.com